Returns & Exchanges Policy

At CONTONE we believe buying clothes shouldn't be a risk. If a product doesn't meet your expectations or something goes wrong with your order, we'll do our best to find a fair, clear and quick solution. Our goal isn't to make returns difficult, but to make sure both our customers and our work are treated with respect.

You have 30 days from receiving your order to request a return or exchange. After that, we can't guarantee a refund or exchange.

To be accepted, the item must be unworn, in the same condition you received it and in its original packaging. We also need proof of purchase (order number or invoice).

Refunds

Once we receive and inspect your return, we'll email you to confirm we've received it and whether your refund has been approved.

If approved, the refund is issued to your original payment method within 14 days at the latest.

Late or missing refunds

If you haven't received your refund yet, first check your bank account. Then contact your bank or card provider — refunds sometimes take a few days to show. If you still haven't received it, email us at contone.pt@gmail.com.

Exchanges

We exchange items that are defective, damaged or different from what you ordered. To do so, email us at contone.pt@gmail.com.

Shipping returns

To return an item, send it to: CONTONE, Rua de Angola, 42, loja G, 3800-008 Aveiro, Portugal.

Return shipping costs are paid by the customer. Delivery times for exchanges vary by destination; we ship from Portugal. For higher-value items, we recommend a tracked or insured service — we can't be held responsible for parcels lost in the post.

Need help?

Email us at contone.pt@gmail.com.

General Terms and Conditions

By buying from CONTONE, you accept these terms. Prices are in euros (€) and include VAT at the applicable rate, where applicable. We reserve the right to correct pricing or description errors before confirming your order.

Our pieces are made to order, one at a time. Please allow up to 4 weeks between payment confirmation and shipping.

We accept debit or credit card, PayPal and Revolut Pay. Your order is only confirmed once payment is received.

These terms are governed by Portuguese law. For any questions, contact us at contone.pt@gmail.com.

In case of a consumer dispute, you may use the Portuguese Electronic Complaints Book at livroreclamacoes.pt or an alternative dispute resolution entity.